Your first session: what to expect

Starting therapy is a big step, and it’s normal to have questions. Here is exactly what happens, from your first click to the end of your first session, so you know what to expect at ReFocus You.

1. Start with a free 15-minute consultation

Every one of our therapists offers a free 15-minute consultation by phone or secure video. It’s a relaxed chance to share what’s bringing you in, ask about fees and insurance, and see if the therapist feels like a good fit. There is no cost and no obligation. Book a free consultation.

2. Choose your therapist and book

You can book online with any therapist, or let us help you choose. On our Team page you can filter by clinic, who the therapist works with, language and cost. Not sure? Take our 1-minute therapist quiz or ask us to call you. We will book you with a therapist within 24 hours, and no doctor’s referral is needed.

3. In person or online: your choice

See us in person at one of our four clinics in North District, South Central Edmonton (Garneau), Clearwater Plaza or St. Albert (Erin Ridge Pointe), or meet by secure video from anywhere in Alberta. Fees are the same either way. See our locations.

4. Before your session

  • Insurance: we direct bill most insurance plans through TELUS Health eClaims, so in most cases you only pay the part your plan doesn’t cover. Have your plan details ready, and see our fees and insurance page for questions to ask your insurer.

  • Online sessions: find a private, quiet spot with a good connection where you can talk freely.

  • Need to reschedule? Please give us at least 24 hours’ notice. Late cancellations and missed appointments are charged the full session fee.

5. What happens in your first session

Most sessions are 50 minutes. Your first one is about getting to know you and what you want from therapy:

  • Consent and confidentiality. Your therapist walks you through how privacy works, how sessions are structured and our policies, and answers your questions before you sign.

  • Your goals. You talk about what’s bringing you in and what you’d like to change, whether that’s anxiety, stress, relationships or something else.

  • How we work. Your therapist explains their approach, such as CBT or solution-focused therapy, and what sessions will look like.

  • A plan forward. You leave with a clearer sense of direction and the next steps.

Sessions are private and respectful, and you are always welcome to ask questions or go at your own pace.

Fees at a glance

Sessions are $235 for 50 minutes, and sessions with our student therapists are $60. We also offer pay-what-you-can and pro bono options. Learn more about affordable counselling or our fees and insurance.

Ready when you are

Book an appointment, book a free consultation, or call 780-700-2577.

If you are in crisis, call or text 988, or call 911.